Library FAQs

How do I…

Welcome to the Council Bluffs Library FAQs page. Find answers to the most common questions asked by our users. Can’t find what you’re looking for? Contact us here.

Library cards are issued to individuals and organizations at the Library Circulation Desk. In addition to allowing you to check out library materials, your library card provides access to online content including electronic books, media, and databases. You will need to provide identification to show you are a resident of Council Bluffs. Apply online here.

If you have forgotten your PIN and need to reset it, follow these instructions.

If you do not have an email account connected to your library account, you will need to visit the Circulation Desk with your photo ID.

 If you know your PIN and want to change it, follow these instructions.

You can rent one of our four meeting rooms for a business or club meeting at the Library. For information on room availability and pricing, please contact the reference department at reference@councilbluffslibrary.org or call 712-323-7553. Learn more about our rooms here.

E-Books are available through Libby by Overdrive and Hoopla Digital with your Library card.

To get started with Libby by Overdrive for Android, follow these instructions.

To get started with Libby by Overdrive for Apple iOS, follow these instructions.

To get started with Overdrive for a Kindle Fire, follow these instructions.

To get started with a Kindle eReader, follow these instructions.

To get started with Hoopla for Android, follow these instructions.

To get started with Hoopla for Apple iOS, follow these instructions.

To get started with Hoopla in a Web Browser, follow these instructions.

More information about Overdrive

More information about Hoopla Digital

Audiobooks are available through Libby by Overdrive and Hoopla Digital with your Library card.

To get started with Libby by Overdrive for Android, follow these instructions.

To get started with Libby by Overdrive for Apple iOS, follow these instructions.

To get started with Overdrive for a Kindle Fire, follow these instructions.

To get started with a Kindle eReader, follow these instructions.

To get started with Hoopla for Android, follow these instructions.

To get started with Hoopla for Apple iOS, follow these instructions.

To get started with Hoopla in a Web Browser, follow these instructions.

More information about Overdrive

More information about Hoopla Digital

To place a hold, begin by signing into your account by clicking “My Account” in the upper left corner of the screen – you will be prompted to enter your barcode (found on your library card) and PIN number. Once you are logged in, you can browse and search titles. The availability of an item will display under the description. To place a hold, click “Place Hold” to the right of the description. This will place you on a hold list and you will be notified when the item is available for pick up. Requested items are located on the first floor near the Circulation Desk.

Occasionally you may want to freeze a hold and then unfreeze it later. For example, if you are going on vacation you can freeze all of your holds and unfreeze them when you return. This ensures that no holds are missed in your absence. To suspend a hold, login into the library catalog using your name and the barcode found on your library card. Selecting the “Holds” tab will detail all outstanding holds. To freeze a hold, check the box next to the requested item, then press “Edit/Suspend Hold(s).”  Select the dates you would like the freeze to begin and end.  Then select “Suspend.”

Pick up your holds via Grab & Go Curbside using the website here or in the Council Bluffs Public Library app, which you can download in the Google Play Store or App Store. Holds must be placed at least 24 hours in advance. Once you’ve received a notification email that your holds are available to pickup, select the new Grab & Go option in the holds section of your library app or visit the website here. Walk through the available online prompts and pick up your items from the safety of your vehicle! Curbside is also available by calling 712-323-7553. Please have your library card number ready.

Curbside Grab & Go is available Monday – Thursday from 9 am – 6 pm, Saturday – Friday from 9 am – 5 pm, and Sunday from 1 pm – 5 pm.

If you are looking to cancel a hold, login to the catalog by going to “My Account”  and click on your name in the upper right corner. From there, you will be taken to a page detailing your account information. Selecting the “Holds” tab will detail all outstanding holds. To cancel a hold, check box next to the requested item, then press “Cancel Hold(s).” Confirm that you want to renew the items by selecting “Yes” when prompted.

To renew an item, login to the library catalog and click on your name in the upper right corner. You will be taken to a page detailing your account information. Selecting the “Checkouts” tab will detail all items checked out on your card. Check the “Renew All” box, or to renew individual items, check the boxes next to the requested items, then press “Renew.” Confirm that you want to renew the items by selecting “Yes” when prompted.  Each item renewed will display a status in the status column – in most cases this will be the new due date. If the item can’t be renewed (because it is too new, too early to renew, or is on hold for another patron), the status will indicate that the materials were not renewed.

Interlibrary Loan (ILL) is a service which allows you to borrow materials from other libraries. To request an item, you can contact the Reference Department at 712-323-7553 (ext. 134). Questions about ILL services can be sent to ill@councilbluffslibrary.org. You will be notified when your item is available for pick-up. Requests for new items (less than a year old) should be sent to the Suggest We Buy form.

The library does consider patron requests when making purchasing decisions. Suggestions for new items can be submitted by the Suggest We Buy form. located on the Books, Music and More page. If the item is ordered, a hold will be placed for you and you will be notified when the item is available.

For a list of library fines & fees, click here.

For a list of library policies, including information on fines & fees click here.

Groups from local schools and other organizations are welcome to visit the Library for an orientation and tour. Library staff are also available to visit your school for special events. Both of these services are a great chance to interact with Library staff and learn about what the Library can offer. To arrange a tour and/or school visit, please submit your information here and a staff member will be in touch.